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How situs888 Handles Your Personal Information

Your account data, payment details and browsing activity are handled with care at situs888. This page explains exactly what we collect, how we use it, and what choices you have — no fine-print surprises, just a straight account of how your information moves through…

Transparent data collectionTouch 'n Go eWallet, Boost, GrabPay payment data protectedYour right to access or remove your dataAccount security practices explainedAvailable where local law permits
situs888 How situs888 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We apply layered security measures across every part of the account journey — from the moment you log in on mobile in Petaling Jaya to the point your withdrawal is confirmed. Cookies, session tokens and data retention each follow their own rules, and we keep those rules visible to you.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand which parts of the lobby work well. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Login sessions are protected with OTP verification where enabled. If a new device or unfamiliar location attempts to access your account, you will receive an alert to your registered contact before access is granted.

Data Retention Timeline

We keep your account records for as long as your account is active and for the period required by applicable regulations after closure. Payment transaction records — including GrabPay and FPX transfers — are retained for audit and compliance purposes.

Requesting Changes or Deletion

You can request correction of inaccurate personal data at any time. Deletion requests are processed subject to any legal retention obligations — we will tell you plainly if a particular record must be kept and for how long.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to request a copy of the data we hold, ask us to correct inaccurate records, or raise a concern about how your information has been handled, our support team is the right starting point. Submit your request through live chat or email and include your registered account username so we can locate your records without delay. We aim to acknowledge every privacy request and provide a substantive reply within the period required by applicable law.

Live Chat Open a live chat session from any page while logged in. Mention it is a privacy or data request and the team will escalate it to the right person without you needing to repeat yourself.
Email Support Send your request to our support email with your account username in the subject line. Useful for detailed written requests — data access, correction or deletion — where you want a written trail.
Account Help Section Log in and navigate to the account help section for self-service options. You can update contact details, review saved payment methods like Touch 'n Go eWallet or Boost, and manage communication preferences directly.

Your Privacy Questions, Answered Directly

These are the questions we actually get from account holders about how their data is handled. Each answer reflects how we operate, not a generic policy paragraph copied from elsewhere.

We collect your name, email address, contact number and the payment method you register — for example, your Touch 'n Go eWallet or Boost account reference. Device and session data is also logged for security.

Payment data is shared only with the payment processor completing your transaction — DuitNow, FPX or the relevant e-wallet provider. We do not share financial details with advertisers or unrelated third parties.

Submit a data access request via live chat or email with your registered username. We will locate your records and provide a summary within the timeframe required by applicable Malaysian data law.

Yes. Send a deletion request through support. Some records — particularly transaction history linked to GrabPay or FPX transfers — may need to be kept for regulatory compliance, and we will explain exactly which ones and why.

Account records are retained for the period mandated by applicable regulations following closure. After that period lapses, personal data that no longer serves a legal or audit purpose is removed from active systems.

We use session cookies for login continuity and analytics cookies to improve how the lobby functions. You can adjust or block non-essential cookies through your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.